The following guidelines have been put into place by the European Union for online returns to protect consumers. Here are the key points:
Right to Withdraw: You have a 14-day "cooling-off period" from the date you receive the goods to change your mind and cancel your online purchase. This right applies to almost all goods, with a few exceptions (e.g., custom-made items, perishable goods, or sealed goods that cannot be returned once unsealed for health protection reasons). If you decide to return an item, please reach out to Cosy House to begin the process.
Faulty or Misdescribed Goods: If an item is faulty or does not match its description, you are entitled to a repair, replacement, or refund under the EU’s 2-year legal guarantee. This applies regardless of the seller's return policy and covers any defect that appears within two years from the delivery date.
Outside of the above guidelines, Cosy House offers 100% Satisfaction Guaranteed. We make products that last, and if they don’t we want to resolve it for you. So, if something doesn’t fit, isn’t the right colour for your room, or second guessed that bold colour choice at 2AM, we’ll take it back. It’s important to us we develop long term customer relationships, so don’t sweat the small stuff. We’ve got your back.