General
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Can I change or add to my order?
The best course of action should you want to change or add to your order is to contact Customer Service. You can use email support-ie@cosyhouse.com or use our contact form here. -
At Cosy House Collection, we want you to be completely satisfied with your order. If you’re not, we’re more than happy to help you exchange your items for something different. Please email us at support-ie@cosyhouse.com or fill out our contact form here.
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On your desktop: When you head to the Cosy House Collection website, you’ll see a little button in the top right corner of the page that says Sign In. By clicking on this, it will take you to a page where you can input login information. If you have an account, just put in your email and passwor...
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We are sorry to hear that you wish to return your new items to us. We are here to help you and would be happy to help you process a return. Please email us at support-ie@cosyhouse.com or fill out our contact form here.
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I am having trouble checking out. What should I do?
Sometimes technology just doesn’t do what you need it to. If you’re having trouble checking out, email our Customer Service team at support-ie@cosyhouse.com. We can take your order over the phone and get you your Cosy products. -
I can’t log into my account. What should I do?
If you’re having trouble logging into your account, it’s possible you haven’t made one yet. Follow the steps in the How Do I Make My Account? section of the FAQ. If you’re still having trouble, please contact Customer Service. You can email us at support-ie@cosyhouse.com or fill out a contact for... -
I entered the wrong shipping/billing address. What should I do?
Shipping Address: If you’ve entered the wrong shipping address, it can be updated in your account. Should you need a more immediate fix, contact Customer Service via email or contact form. Billing Address: Unfortunately, we don’t have any way to change your billing address as all your billing in... -
My package arrived, but it only contains part of my order. Where are my other items?
Sometimes for ease of delivery, we ship items from one order in separate boxes. Not to worry! Your entire order will be delivered. Simply go to your Cosy House account, click on your current order, and locate the tracking number of the items you’re missing. If you have any trouble, contact Custom... -
What are the return guidelines?
The following guidelines have been put into place by the European Union for online returns to protect consumers. Here are the key points: Right to Withdraw: You have a 14-day "cooling-off period" from the date you receive the goods to change your mind and cancel your online purchase. This right a... -
What can I do with my account?
Your account can be used for a variety of things. When you place an order, your account will allow you to view your tracking information. You will also be able to see your order history and change your shipping address. Click Here to login to your account and use any of the features listed above...